Last Updated: 18 June 2026

 

1. Our Commitment

KABSYS Games & Hobbies is committed to providing a welcoming, inclusive, and accessible environment for all customers, members, players, and visitors.

We aim to make our products, services, events, and community activities as accessible as reasonably possible and will work with individuals to accommodate their needs where practical.

 

2. Accessibility Requests

Customers who require accessibility support are encouraged to contact us in advance where possible.

We will make reasonable efforts to discuss individual requirements and identify suitable arrangements.

Contact us at:

Email: contact@kabsys.co.uk

 

3. Events and Tournaments

For organised play, tournaments, leagues, and community events, we may be able to provide reasonable adjustments, including:

• Accessible seating arrangements

• Additional space for mobility aids

• Assistance with registration and event administration

• Alternative methods of communication where practical

• Additional time for administrative procedures where appropriate

• Support for carers or support persons attending with participants

Availability may depend on the venue and event format.

 

4. Mobility Access

Where events are held at venues under our control, we will make reasonable efforts to provide:

• Step-free access where available

• Accessible routes through gaming and retail areas

• Seating options suitable for different mobility needs

• Clear access to emergency exits

Where events are hosted at third-party venues, accessibility arrangements may vary. We encourage customers to contact us before attending if they have specific requirements.

 

5. Assistance Animals

Guide dogs, assistance dogs, and other recognised assistance animals are welcome in accordance with applicable law and venue requirements.

Customers should notify us in advance where practical if assistance animal accommodations are required for an event.

 

6. Hidden Disabilities and Neurodiversity

We recognise that not all disabilities are visible.

We strive to support individuals with:

• Autism spectrum conditions

• ADHD

• Learning disabilities

• Sensory sensitivities

• Mental health conditions

• Other non-visible disabilities

Customers may speak to a member of staff confidentially regarding reasonable adjustments that may assist their participation.

 

7. Communication Support

We will make reasonable efforts to communicate clearly and accessibly.

Where practical, we may provide:

• Written information in alternative formats

• Additional clarification of event procedures

• Support with registration processes

• Alternative communication methods where reasonable

 

8. Website Accessibility

We are committed to improving the accessibility of our website and online services.

We aim to:

• Use clear and understandable language

• Maintain readable layouts and navigation

• Support keyboard navigation where practical

• Improve compatibility with assistive technologies over time

If you experience accessibility barriers when using our website, please contact us so we can investigate and improve the experience.

 

9. Community Expectations

We expect all members, customers, players, and visitors to contribute to an inclusive environment.

Harassment, discrimination, bullying, or behaviour that creates barriers for disabled individuals will not be tolerated and may result in removal from events or community activities.

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10. Feedback

We welcome feedback regarding accessibility and inclusion.

If you have suggestions for improving accessibility at KABSYS Games & Hobbies, please contact:

Email: contact@kabsys.co.uk

We will consider all reasonable feedback as part of our ongoing efforts to improve accessibility for our community.